Refund & Replacement Policy

No Refund Policy:
Due to the nature of our products, we do not offer refunds once an order has been delivered.

Replacement Policy:
If you receive a damaged, defective, or incorrect item, you may request a replacement within 7 days of delivery.

To be eligible for a replacement:

• You must contact us within 7 days of receiving your order.

• A complete unboxing video is mandatory as proof of the product's condition at the time of delivery.

• The unboxing video should clearly show the sealed package, opening of the package, and the product received.

• Requests without a valid unboxing video may not be eligible for replacement.

• Replacement will be provided only after verification and approval by our team.

Important:
Please check your order carefully while unboxing and record a continuous video from the sealed package until the product is fully visible.

Thank you for understanding and supporting our small business! ❤️

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.